Frequently Asked Questions
What do I need to
bring for my dog during his/her overnight stay? Please bring your dog with a snap collar and
identification tag, a bed or crate (if they have one), food and medication if
applicable. If your dog is on medication, please bring something to administer
it with (IE: pill pockets, hot dogs, etc).
Please only bring the amount of food needed for their stay,
preferably in a plastic container or ziplock baggie. If you bring your dogs bed from
home, and it has an outer cover that can be washed, we recommend covering the
inner cushion with a plastic garbage bag to protect the cushion in the event
that your dog has an accident during the night (and we will wash the cover).
You may also bring their favorite toy (no rawhide please) to be kept in their
private kennel for their enjoyment. We will provide feeding dishes and a cot.
If your dog does not have his or her own bed/blanket, we will provide
one for them. Please note that there is
a $20.00 charge if your dog chews up one of our beds during their stay.
What if I forget
my dogs food or they run out before I return, can I
pay extra to have you feed them? Absolutely, we keep Canidae Life Stages
Kibble on hand, and will be happy to feed your dog for an additional $1.00 per cup or
$3.00 per can. However, it is better for your dog's digestive system to
continue eating what their system is used to- in some dogs food changes can
cause diarrhea and/or vomiting.
What are your
drop off and pick-up times? Boarding dogs
must be dropped off before 2:00 p.m. and picked up by 6:00 p.m.
pick-up day. Our office hours are
a.m. - 6:00 p.m. Mon - Fri and
a.m. - 6:00 p.m. Sat -Sun
Is it okay to
call and check on my dog while I'm away? Of course, feel free to call anytime or try to catch them
playing on one of our webcams by clicking on the playcams link on our website's home page and following
the viewing instructions.
What is your
cancellation policy? We require 48 hours advanced notice if you wish to cancel
your reservation or schedule an early pickup for your dog.
If you do not give advanced notice in accordance with our cancellation policy you will be charged
for 50% of the total reservation or remainder thereof.
Why does my dog
seem sluggish and/or grumpy after daycare or boarding? If you dog is not used to a lot of activity or exercise he
or she may be tired and have sore joints and muscles, just like a person who
overdoes a workout after a long period of inactivity. Exercise is one of the
benefits of doggie daycare, so you will notice the soreness is only temporary.
The indoor play areas are matted to help reduce soreness. In addition, watch
for soreness on the toe pads, dogs that are used to only carpet and grass may
need to develop a toughening of the toe pads when new to playing on gravel.
What is Kennel
Cough? Kennel cough is a fairly common
ailment in dogs. People tend to associate it with
dogs who have recently been boarded (or "kenneled").
However, your dog could contract kennel cough anywhere they come into contact
with other dogs; such as, the Groomer, the veterinarian's office, in dog
obedience class, at a dog show or any other dog related event. Any time your
dog is in the vicinity of an infected dog, the potential exists for infection.
Kennel cough is caused by an airborne virus, which is highly contagious. The
incubation period is about 7-10 days, meaning your dog will not display
symptoms of illness for about 7-10 days following exposure to the virus.
How do I prevent my dog from getting kennel cough?
Vaccinating your dog with the Bordetella vaccine can help
reduce their risk. However, be aware that your dog can still contract the
Kennel Cough virus even if he or she has been vaccinated. There are many
strains and mutations of the virus, making it a hit or miss whether the vaccine
used on your dog will be the right one for the strain with which your dog comes
in contact with. This is similar to the "flu shot" for people; each year a
vaccine is developed based on which strain(s) are suspected to be most
prevalent. Simply put, having the flu shot does not guarantee you won't get the
flu and when your dog has a Bordetella vaccination it doesn't guaranteed he or
she won't get kennel cough. A strong immune system is best defense against
viruses. This is why several dogs could be exposed to the kennel cough virus
but only one may actually contract it. It may be beneficial to provide your dog
with immune boosting supplements on a regular basis.Check with your local pet store or veterinarian
on supplements that will aid in boosting your dogs immune system.
are taken by It's All
About the Dogs to reduce the risk of Kennel Cough? Before admittance into our facility we require all dogs
provide proof of vaccinations. If we observe a
dog presenting Kennel Cough symptoms, they are isolated immediately to prevent
further exposure to other dogs. Unfortunately, due to the 7-10 day incubation
period, dogs may come into and leave our care before
ever showing symptoms, exposing other dogs to the virus. We leave our warehouse
doors open during the day to provide good ventilation within our building. In
addition, we use an animal quarter's disinfectant, capable of killing even the
aids virus, to clean our facility. Unfortunately, Kennel Cough is one of the
risks of dog socialization.
How do I know my
dog has Kennel Cough? The most common
symptom of Kennel Cough is a cough that sounds as if there is something stuck
or caught in the dog's throat. One way you can "test" for Kennel Cough is to
press the throat gently, right in the collar area. If the dog has Kennel Cough,
this will probably trigger some coughing. Other triggers include, exercise,
drinking water and change of temperature. Other symptoms could include sneezing
and conjunctivitis. Most dogs with kennel cough will act normal except for the
cough and will have a normal appetite. . It is also important to note that the
Bordetella vaccine can
cause sneezing and coughing for several days, just as the flu shots will
sometimes give humans flu symptoms.
What do I do if
my dog gets Kennel Cough? Kennel cough
generally will be gone in seven to ten days. In some cases an antibiotic is
warranted.Contact your veterinarian for
their recommended treatment plan.
If you have any further questions, please feel free to call
us at 707-444-9663. We love dogs, we look forward to caring for and loving